Warranty

We’re dedicated to making some of the most durable products on the planet. But sometimes the unexpected happens. So if there’s an issue with your SANTECO product, we provide limited one -year warranty, subject to the below conditions.

In order for your warranty claim to be approved, the following conditions must be met:

• You must have purchased the product from SANTECO online
shop;

• You must provide proof as to the date of purchase from SANTECO online shop;

• You must return the product to SANTECO;

• You must have used the product only as intended and in
accordance with the product’s care instructions.

If a defect occurs as the result of the Product’s intended use according to the care instructions during the Warranty Period, we will repair or replace, at our discretion, the defective product or part. The warranty does not cover defects caused by third-party modifications, repairs,
or replacement parts. Punctures, scratches, normal wear and tear, and the natural breakdown of colors and materials over extended time and use are not
warranted.

We have a 60-day return policy, which means you have 60 days after receiving your item to request a return.
To be eligible for a return, your item should be in the same condition that you received it, unworn, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase, and be accompanied with a return authorization number (RAN).
To start a return, you can contact us at info@santecobrand.com. Items sent back to us without first requesting a return will not be accepted.

We offer more privacy and security to our customers, supporting the Paypal and Credit Card payments to protect your money and shopping rights.

We are proud to offer Free Ground Shipping on all orders of $30 or more.  If the address is incorrect, the correction surcharge is $15 per item.

If there are other miscellaneous charges, they will be charged according to UPS's rates.

We offer shipping in the United States and its territories, except Alaska, Hawaii, Puerto Rico, small islands outside the U.S. mainland.

Your order will generally process and ship within 12-48 hours, and
you’ll receive an email once it’s on its way. If you place an order late in the day on Friday, it might not ship until Monday. Before you check out, you’ll see several shipment methods with estimated transit times. Times vary based on the shipment method you select and where you live. For more shipping information, you could contact us by leaving a message to sales@santecobrand.com. We will get back to you in 24 hours.